Client Services Representative
3.
8 Niagara Falls, NY Niagara Falls, NY Full-time Full-time $20 - $23 an hour $20 - $23 an hour 3 days ago 3 days ago 3 days ago Company Description:
Join a fast-paced Medical Equipment and Supply Provider, where we hold ourselves to high standards of excellence and cultivate a supportive team environment.
As a Client Services Representative, you'll play a crucial role in serving our patients and community, demonstrating warmth, compassion, and a commitment to our mission of providing quality, innovative healthcare products and services.
At HSS, we pride ourselves on our Family First culture and our fun, good-natured, dog friendly environment.
Since our humble beginnings in 1996, our medium-sized, privately owned business has embodied an entrepreneurial spirit, fostering independence, initiative, and a sense of belonging among our team members.
We value work-life balance with competitive vacation, PTO, full benefits, and a 401K to ensure our hard-working team feels supported and appreciated.
We're more than just a workplace - we're a community.
Our extracurricular and team-building activities, including holiday parties, birthday celebrations, pizza parties, happy hours, and the coveted HSS Amazing Race, fostering camaraderie, and a sense of belonging.
We recognize and honor the dedication of our long-serving employees, with many having more than 5, 10, 15, and even 20 years of experience with us.
Our Mission Principles:
Community-focused Provider of Quality Healthcare Products We are dedicated to providing quality, innovative healthcare products to the communities we serve.
Patients are at the center of what we do We believe our first responsibility is to the patients, caregivers and care professionals we serve.
Our Employees are Key to Our Success Our dedicated employees enable us to grow and succeed in the ever-changing health care arena.
Expert Guides and Caring Professionals Our knowledge and determination enables us to provide expert guidance and efficient solutions, in the ever-changing healthcare arena.
Position
Responsibilities:
Customer Support & Order Management:
Field inbound customer communications, promptly responding to inquiries and resolving issues effectively.
Keep customers informed about the status of inquiries and orders.
Process customer orders received through various channels, verifying accuracy and completeness of order details.
Check inventory availability and allocate items for fulfillment.
Initiate fulfillment process, arrange shipment logistics, and provide customers with order tracking information.
Issue return authorizations and manage returns, refunds, or replacements.
Maintain accurate records in the system for all orders, transactions, and communications.
Facility Client Services & Sales Support:
Conduct outbound calls and reviews of client Electronic Medical Records to update recurring orders for existing patients, ensuring attainment of required documentation for coverage.
Manage reoccurring order updates for enteral products, wound care products, ostomy, urological, and trach products, ensuring attainment of required documentation for coverage.
Build client relationships and conduct necessary research for uncovering new patients, and insurance coverage opportunities.
Assist in preparing quotes, product specs, and other administrative tasks for customers.
Manage and update CRM systems to ensure accurate and up-to-date records.
Assess and qualify leads, and support sales in moving quotes, orders, and deals forward.
What We're Looking For Kind, friendly attitude.
Proactive, a positive thinker.
Energetic, with a strong work ethic.
Organized with high attention to detail.
Professional and courteous demeanor.
Excellent verbal and written communication skills.
Ability to work effectively in a team.
Excellent customer service skills.
Qualifications for Success High School Diploma or GED required.
Associate or bachelor's degree, preferred.
2 - 5 years of customer service experience highly preferred.
Experience in the medical field, a plus.
Knowledge of Medicare, Medicaid and third-party insurances, a plus.
? Benefits Competitive starting pay Health, Dental, and Vision Insurance 401K with company match PTO, Vacation and Paid Holidays Compensation $20.
00 - $23.
00, per hour dependent on experience Location Niagara Falls/Wheatfield, NY .
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Niagara Falls, NY Niagara Falls, NY Full-time Full-time $20 - $23 an hour $20 - $23 an hour 3 days ago 3 days ago 3 days ago Company Description:
Join a fast-paced Medical Equipment and Supply Provider, where we hold ourselves to high standards of excellence and cultivate a supportive team environment.
As a Client Services Representative, you'll play a crucial role in serving our patients and community, demonstrating warmth, compassion, and a commitment to our mission of providing quality, innovative healthcare products and services.
At HSS, we pride ourselves on our Family First culture and our fun, good-natured, dog friendly environment.
Since our humble beginnings in 1996, our medium-sized, privately owned business has embodied an entrepreneurial spirit, fostering independence, initiative, and a sense of belonging among our team members.
We value work-life balance with competitive vacation, PTO, full benefits, and a 401K to ensure our hard-working team feels supported and appreciated.
We're more than just a workplace - we're a community.
Our extracurricular and team-building activities, including holiday parties, birthday celebrations, pizza parties, happy hours, and the coveted HSS Amazing Race, fostering camaraderie, and a sense of belonging.
We recognize and honor the dedication of our long-serving employees, with many having more than 5, 10, 15, and even 20 years of experience with us.
Our Mission Principles:
Community-focused Provider of Quality Healthcare Products We are dedicated to providing quality, innovative healthcare products to the communities we serve.
Patients are at the center of what we do We believe our first responsibility is to the patients, caregivers and care professionals we serve.
Our Employees are Key to Our Success Our dedicated employees enable us to grow and succeed in the ever-changing health care arena.
Expert Guides and Caring Professionals Our knowledge and determination enables us to provide expert guidance and efficient solutions, in the ever-changing healthcare arena.
Position
Responsibilities:
Customer Support & Order Management:
Field inbound customer communications, promptly responding to inquiries and resolving issues effectively.
Keep customers informed about the status of inquiries and orders.
Process customer orders received through various channels, verifying accuracy and completeness of order details.
Check inventory availability and allocate items for fulfillment.
Initiate fulfillment process, arrange shipment logistics, and provide customers with order tracking information.
Issue return authorizations and manage returns, refunds, or replacements.
Maintain accurate records in the system for all orders, transactions, and communications.
Facility Client Services & Sales Support:
Conduct outbound calls and reviews of client Electronic Medical Records to update recurring orders for existing patients, ensuring attainment of required documentation for coverage.
Manage reoccurring order updates for enteral products, wound care products, ostomy, urological, and trach products, ensuring attainment of required documentation for coverage.
Build client relationships and conduct necessary research for uncovering new patients, and insurance coverage opportunities.
Assist in preparing quotes, product specs, and other administrative tasks for customers.
Manage and update CRM systems to ensure accurate and up-to-date records.
Assess and qualify leads, and support sales in moving quotes, orders, and deals forward.
What We're Looking For Kind, friendly attitude.
Proactive, a positive thinker.
Energetic, with a strong work ethic.
Organized with high attention to detail.
Professional and courteous demeanor.
Excellent verbal and written communication skills.
Ability to work effectively in a team.
Excellent customer service skills.
Qualifications for Success High School Diploma or GED required.
Associate or bachelor's degree, preferred.
2 - 5 years of customer service experience highly preferred.
Experience in the medical field, a plus.
Knowledge of Medicare, Medicaid and third-party insurances, a plus.
? Benefits Competitive starting pay Health, Dental, and Vision Insurance 401K with company match PTO, Vacation and Paid Holidays Compensation $20.
00 - $23.
00, per hour dependent on experience Location Niagara Falls/Wheatfield, NY .
Estimated Salary: $20 to $28 per hour based on qualifications.
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